Frequently Asked Questions
Why does your service cost more than the “big box” store delivery?
We are a local “mom and pop” business and like others before us, we can’t compete with “big box” stores. Additionally, as you know, the logistics of getting to the lake is more difficult than rolling up to the front door and unloading everything. From the sheer fact that marinas are spread over many miles of the lake to getting your products to your boat once we arrive at the marina, the process is a bit time intensive. That is the focus of this service, to give you back that time.
Do I have to be at my boat to receive delivery?
No, we will put your cold items in the refrigerator and dry goods on the counter. We are a local, family run houseboat business that is a trusted name in the houseboating community. We know your boat is a huge investment and you can have peace of mind knowing that nothing will be bothered and the door will be locked when we complete the delivery.
Can I get items from more than one businesses listed for the same delivery price?
Yes, we will get items from any of the stores listed and only charge the one delivery fee.
Is tipping required?
If you choose to tip, know that it is appreciated but definitely not expected or required.
What marinas do you service?
We deliver to all marinas on Lake Cumberland.
Do you have a minimum order amount?
No
What forms of payment do you accept?
Mastercard and Visa. There is a 3% credit card processing fee added to each order.
How far in advance do I need to place my order?
While we may be able to accommodate next day delivery, booking your delivery at least 48 hours before your delivery date is recommended to reserve your spot. You can actually book a delivery a month in advance.
Can I make changes to my order after it is placed?
You can modify your order up to 48 hours before delivery.
How can I cancel my order?
Orders must be canceled 72 hours prior to your delivery date. We will refund your total less administrative fees.
What do you do if an item is out of stock?
We will first attempt to contact you via phone call or text. Should we not be able to reach you, we will purchase an equivalent item.
If there is a problem with my order, what should I do?
Excellent customer service is our priority and we strive to get each order perfect. However, we are human and mistakes are possible. Should you discover a mistake or dissatisfaction with an order, please contact Marla @ 606-271-6945 ASAP. Any problems must be reported within 24 hours.